Over the years we have received many questions from hot tub buyers and owners. Here are answers to the most common questions we have been asked over the years. 

 

 

Q: How often do I need to add chemicals to my hot tub?

A: One of the great services that Solara Hot Tubs & Patio offers is computer water analysis. We can quickly and accurately test a sample of your water and provide you with a report card to help ensure clear, clean water. Depending on the water care system you are running, follow the directions on the labels. Solara Water Care offers a number of different systems and our staff can walk you through exactly how to use them! A few times per year, Solara also host water care seminars, which are a great opportunity to learn and ask questions - especially for new hot tub owners.

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Q: If I need additional parts for my hot tub? 

A: Solara Hot Tubs & Patio has a Service Department equipped to help if you have any issues with  your hot tub, spa or All Season Pool. In addition, Solara maintains an extensive parts inventory. 

 

 

Q: Can I get other options for my Hot Tub? 

A: Many hot tub brands offer accessories that you can get to enhance your hot tub experience. Plus, you can upgrade certain options that can be added to your existing hot tub.

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Q: How long should my Hot Tub Cover last?

A: A hot tub cover should last from 3 to 5 years, depending on the weather, snow load, local conditions, usage and many other factors. Ensure that there are no extra loads on your hot tub cover, like a sleeping dog, or other weight. Do not allow children to climb on, sit or stand on your hot tub cover. Observing common sense and caring for your hot tub cover will help it last and perform for you for many years. Cover cleaners are formulated protectants and cleaners that you can use on your cover to keep it clean, free of mold or mildew, and looking new for years to come. 

 

 

Q: Where do I drain my hot tub water? 

A: The water from your Hot Tub can be drained directly on your grass, away from the hot tub. The ground can absorb the water as it drains. One thing to ensure before you drain the hot tub is to neutralize any active sanitizer that may be in the water. This is accomplished with a neutralizing product. Follow the directions on the label, and add directly to the water. Be careful to follow the directions, as adding more than the recommended amount can continue to neutralize the sanitizer after you refill the hot tub. Follow the dosage on the label for your hot tub. After adding directly to the circulating water, let it circulate for an hour to ensure any active sanitizer is neutralized. Then drain away! 

 

 

Q: How often should I change my hot tub filter? 

A: Your hot tub filter should be rinsed once a week. Depending on how often you use your hot tub, and how many people are using it, you may want to rinse more often. If you are enjoying your hot tub more than three times a week, you can rinse twice a week. Your hot tub filter should last from two to four years. We recommend having a spare, so that when one is in use, the other can be available for replacement and/or cleaning. 

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Q: How do I clean the internal plumbing? 

A: There are a number of hot tub water care products out there to help you clean out your internal plumbing.  Always follow the directions on the label. Regular shocking and simple maintenance of your hot tub, to keep water clean will also help to keep internal plumbing clean. But if the hot tub is under heavy use, super-chlorination is in order to rid the water of biofilm and any buildup in the pipes. Check the formula in your Owner’s Guide for draining recommendations; we recommend on a rule of thumb, to drain about every three months under normal use. A fresh water fill to start again can solve a lot of cloudy water problems. We don’t recommend that your hot tub be left unattended for periods of time. 

 

 

Q: Do I prepare my hot tub for the cold weather? 

A: There is no need to prepare your hot tub for winter. But if you are going away for an extended period, it’s best to leave your hot tub running and heated while you are away. Having a friend stop by your home as you would anyway is a good idea to check on things while you are away. All of Solara's hot tubs are designed to run in any weather, in all seasons. With proper insulation, you get the very best in energy efficiency and protection from the cold. In areas where there is a large snowfall expected, ensuring that there is not an undue amount of weight on the hot tub cover, a sheet of plywood to cover the hot tub can help to distribute the weight. This is not common, but under a very heavy snow load can carry a lot of pounds, and could damage your hot tub cover or your hot tub. If you have questions, Solara's staff are happy to help.

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Q: How do I get rid of cloudy water? 

A: Cloudy water can happen in a hot tub from time to time, if there has been a lot of people using it, or if the hot tub has been left for extended periods without shocking. If your hot tub water is cloudy, try rinsing the first, then shock the water with the sanitizer you are using, and leave the cover half open for about a half hour. If cloudy water persists, it may be time to drain the hot tub depending on how old the water is. If you have more questions about cloudy water, Solara's knowledgable staff are experts in watercare and can certainly help you out.

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