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Our Return Policy

Hot Tubs & Spas: 30 Days Exchange Guarantee from the date of delivery and or pickup.

 

  • 30 Day Exchange Guarantee:  We want you to be 100% satisfied with everything about your purchase, including the brand, model, size, colour and options.  If you are not happy, we will exchange it with another product that better suits your needs.

 

 

 

Hot Tub Accessories (i.e. heatshields, steps, GFCI's etc.): 7 Days from the date of delivery and or pickup.

 

  • Any hot tub accessories not returned in their original packaging are not subject to returns or exchanges.

  • Applicable 20 percent restocking fee may apply to used or damaged items returned in their original packaging and within the 7 day period.

 

Patio Furniture & Accessories: 7 Days from the date of delivery and or pickup.

 

  • All unused items returned in their original packaging are subject to full refund within the 7 day period.

  • Applicable 20 percent restocking fee applies to used or damaged items returned in their original packaging and within the 7 day period. 

  • Applicable pickup and/or delivery charges will apply to all returnable items. These charges are the responsibility of the purchaser and are subject to variances dependent on distance and or time.

  • All patio accessories not returned in their original packaging are not subject to returns or exchanges.

  • All custom orders are final sale and not subject to returns or exchanges.

 

BBQ & Grills:  7 Days from the date of delivery and or pickup.

 

  • All unused items returned in their original packaging are subject to full refund within the 7 day period.

  • Applicable 50 percent restocking fee applies to all used BBQ and grills returned within the 7 day period. 

  • Applicable pickup and/or delivery charges will apply to all returnable items. These charges are the responsibility of the purchaser and are subject to variances dependent on distance and or time.

  • All BBQ and grill accessories not returned in their original packaging are not subject to returns or exchanges.

  • All custom orders are final sale and not subject to returns or exchanges.

 

Water Care, Filters & Accessories:

 

  • All water care chemicals are final sale and are not subject to returns or exchanges.

  • All unused water care accessories returned in their original packaging are subject to full refund within 7 days from the date of purchase.

  • All unused filters returned in their original packaging are subject to full refund within 14 days from the date of purchase. A 50% restocking fee will apply to all custom order filter returns.
     

Hot Tub Parts: 7 Days from the date of purchase. (Excludes parts used for service work.)

 

  • All unused hot tub parts returned in their original packaging are subject to full refund within 7 days from the date of purchase. Excludes electronic components and PVC pipe.

  • All electronic components, PVC pipe and custom orders are final sale and not subject to returns or exchanges.

 

Clearance & Floor Models: All products are final sale and not subject to returns or exchanges.

 

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